AC Hotel New Orleans French Quarter

This location is in the French quarter and just a short walk away from bourbon st! The rooms were nice and clean. The fire alarm in my room went off and the staff was super helpful and made my comfort their priority.

Lloyd provided absolutely outstanding customer service from start to finish. He was professional, attentive, and genuinely cared about making sure everything was handled perfectly. He answered all my questions with patience. It’s rare to come across someone who goes above and beyond the way he does. Truly 5/5 service

Late-Night Hero at the A.C. Marriott Hotel – Juliya in the French Quarter After a long day of travel and an even longer flight delay, we finally arrived in New Orleans well past the time we were supposed to check in. We were tired, hungry, and honestly just hoping our room was still available. That is when we met Juliya at the A.C. Marriott Hotel in the French Quarter. From the very first moment, Juliya greeted us with a warm smile and a calm, reassuring presence. She had already taken the initiative to hold our room for us, knowing we were arriving late. That simple act took away all of our travel stress. She was professional yet personable, and she carried herself with the kind of charm and kindness that instantly makes you feel welcome. Juliya communicated everything clearly and efficiently, but what truly stood out was the way she made the interaction feel more like a friendly welcome than just a hotel check-in. After a frustrating travel day, her pleasant attitude and genuine care turned our night around. It is rare to meet someone in customer service who goes above and beyond with such grace and sincerity. Juliya is not just a great representative of the A.C. Marriott Hotel, she is the kind of person who makes guests want to return. If you ever find yourself in the French Quarter, I hope your path crosses with hers. -M

So far so good. I was a little nervous with the mixed reviews. Our room is clean and has everything we need. Thanks to Lloyd for a seamless check in, recommends and overall customer service.

So I would have liked a microwave and the laminate floors are kinda destroyed near the bathroom door but the attention to detail is phenomenal! The towels are full size, the outlets are not worn out, there are tons of USB A outlets, the coffee bar in the room has actual creamer not powder packets, and the mini fridge is designed to not only fit to-go containers but 2liter bottles and wine bottles. I had champagne, prosecco two red wines, bottle of OJ for mimosas, to-go container, a pizza box, water bottles and seltzers in this tiny little fridge that's super cold not barely cold like some hotels. The under-glow lighting so you can see at night to pee was great! The shower door opens inward, the shampoo and body wash actually lathers up nice and works, there's an actual shower wand! Rainhead and shower wand so you don't have to get sprayed with cold water turning on the shower. You can reach the towels from the shower when you're done and wet, water doesn't just pour out from under the door onto the floor.....not the nicest room I've stayed in but pleasantly surprised with the little details

The night service check in was amazing! He was such a nice person! Very attentive when having to deal with different DoorDash deliveries and pizza. The room was clean, the beds comfortable, the shower was very nice. The window was the coolest feature. The room was comfortable enough! Difficult location for any type of delivery as there is not designated spot for the drivers to pull up and park safely, you will be asked for change at some point when walking outside. Also, it was hotter than Hades in early September so be prepared to sweat.

Safe hotel and clean rooms. Quiet location. Housekeeping staff was very courteous, Lloyd checked us in and provided excelent check in service. I booked through Orbitz and on the way to the hotel I took the time to read the Google reviews which are bad and I was skeptical. When Lloyd checked us in he asked the preference for the room and he complied, giving me high floor, room 807. I decided to extend an extra day through Orbitz and they accommodated me without any hustle and he extended my room key as well without any inconvenience. The hotel is very safe and secure, access to the elevator only with room key and the main entrance closes at night and only available with key. Convenience store with the best fried chicken right at the corner of the block, open 24/7. Thank you Lloyd and Madison, the front desk clerk that I interacted with, and also the gentleman that gave me back the luggage after I left it there for awhile after I checked out, thank you. Without hesitation I will be back to this hotel on my next stay in New Orleans!

So let's start with the good. The staff was excellent. Check in was fast simple. I was in town for a couple of days and every time I would come in and out the staff would check and ask how my stay was or if I needed anything. Even the housekeeping people were super friendly if you passed them in the hall. The location is about as good as you can be for downtown NOLA. You are a couple blocks from the French Quarter but far enough away that you are not in it. And there is a CVS at the corner if you want or need anything. The rooms are not bad. But they are not fantastic. Some of it is the building. Some rooms are tiny and others are huge. Like most hotels in NOLA this building was probably not always a hotel and the room layouts are odd and sometimes down right confusing. I have stayed here multiple times and both times the flooring was messed up and not in great condition. The rooms are clean but could probably use a re-fresh. Most of the windows in the hotel look across an alley at another window 10 feet away so don't expect a view of the city. All in all the hotel is pretty good. It's not glamorous but it is definitely better than many other hotels in the area.